Chalet Oz Privacy and Cookie Policy
Last updated: 23 August 2026
This Privacy and Cookie Policy explains how Chalet Oz collects, uses, stores and protects personal information when you visit our website, contact us, make a booking, stay at Chalet Oz or subscribe to our newsletter.
It also explains how cookies and similar technologies are used on our website and what rights you have in relation to your personal information.
We handle personal information in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection and, where applicable, the European Union General Data Protection Regulation.
This policy applies to:
Chalet Oz is operated by Karen Zimmermann and Philipp Zimmermann.
For the purposes of this policy, the persons responsible for processing personal information are:
Karen Zimmermann and Philipp Zimmermann
Chalet Oz
Seestrasse 45
6354 Vitznau
Switzerland
Email: bookings@chalet-oz.ch
Throughout this policy, references to “Chalet Oz”, “we”, “us” and “our” refer to Karen Zimmermann and Philipp Zimmermann in connection with the operation of Chalet Oz.
The personal information we collect depends on how you interact with us.
3.1 Enquiries and communications
If you contact us by email, telephone, WhatsApp, a website form or another communication channel, we may collect:
3.2 Bookings and guest information
When you make a booking or stay at Chalet Oz, we may collect:
Please avoid sending unnecessary sensitive personal information, such as detailed medical information, unless it is genuinely relevant to a specific request you have made.
3.3 Visitor cards
If a visitor card is arranged for your stay, we collect and submit:
Visitor cards are issued through the system made available by the Weggis Vitznau Rigi Tourist Office.
3.4 Newsletter subscriptions
If you subscribe to the Chalet Oz newsletter or request information through a newsletter sign-up form, we may collect:
3.5 Website and technical information
When you visit our website, certain technical information may be collected automatically, including:
Not all of this information is necessarily collected during every visit. The information collected depends on your device, browser settings, cookie choices and the services active on the website.
We collect personal information:
If you provide another person’s personal information, you should ensure that you are entitled to do so and that the person understands how their information may be used.
We use personal information only for purposes connected with running Chalet Oz and providing our services.
These purposes include:
We do not sell your personal information.
When you contact us, we use the information you provide to respond to your enquiry and, where appropriate, to discuss a possible or existing booking.
We may communicate with you by:
If you choose to contact us using WhatsApp or another third-party communication service, your use of that service is also subject to the relevant provider’s own privacy practices.
Booking-related messages, arrival information, payment notices and other communications necessary to organise your stay are service communications. They are separate from promotional newsletter subscriptions.
We use Lodgify to help manage accommodation bookings, reservations, guest communications and related administrative information.
When you book directly with Chalet Oz, information necessary to arrange and manage your stay may be processed through Lodgify.
This may include:
Lodgify processes personal information in connection with providing its booking and property management services.
Depending on Lodgify’s operating arrangements and the services involved, personal information may be processed outside Switzerland. Where applicable, international transfers are subject to the safeguards described in Section 18.
You may book Chalet Oz through third-party accommodation platforms, including Airbnb and Booking.com.
When you make a booking through one of these platforms, the platform collects and processes your information under its own privacy policy.
The platform may share relevant booking information with us, including:
We use this information to provide the accommodation, communicate with you and fulfil our legal and administrative obligations.
The platform remains separately responsible for the information it processes for its own purposes.
Payments for direct bookings may be processed through Stripe or by bank transfer, depending on the payment arrangements offered at the time of booking.
Payment service providers may process information such as:
Payment card information is processed by the relevant payment provider. Chalet Oz does not need to receive or store your full payment card number in order to manage your booking.
We may retain transaction records, invoices and payment confirmations for accounting, tax, legal and administrative purposes.
Where a booking is made through Airbnb, Booking.com or another platform, payment information may also be processed by that platform or its designated payment provider.
Where appropriate, we arrange visitor cards through the system provided by the Weggis Vitznau Rigi Tourist Office.
For this purpose, we enter the guest’s name and the dates of the stay.
The information is used to create the visitor card and administer the associated tourism services.
We may also process or disclose relevant guest information where necessary to meet legal obligations concerning:
Only the information reasonably necessary for the relevant purpose will be provided.
We use Mailchimp to manage our newsletter mailing list and send occasional Chalet Oz emails.
These emails may include:
If you subscribe, your email address and any additional information you provide may be stored and processed by Mailchimp.
Mailchimp may also record:
We use this information to manage subscriptions, understand which content is useful and improve future communications.
You can unsubscribe at any time by using the unsubscribe link included in our newsletter emails or by contacting us at bookings@chalet-oz.ch.
Unsubscribing from marketing emails does not prevent us from sending essential messages concerning a booking, payment, enquiry or other service you have requested.
We send promotional emails when you have subscribed or where another lawful basis for contacting you applies.
An email address provided solely for a booking, visitor card or other practical service is not automatically treated as permission to receive our newsletter.
Mailchimp and its related service providers may process personal information outside Switzerland, including in the United States. Where applicable, the safeguards described in Section 18 apply.
Our website is hosted by green.ch.
Website hosting involves the processing of technical information necessary to make the website available, maintain its security and identify technical problems.
This information may include:
Website development, maintenance and technical support may also be provided by Boostly or other authorised technical service providers.
Such providers may have access to personal information where reasonably necessary to maintain the website, resolve technical issues, manage website forms or support booking and marketing integrations.
We expect service providers handling personal information on our behalf to apply appropriate confidentiality and security measures.
We use Google Analytics 4 to understand how visitors use our website and to improve its content, performance and usability.
Google Analytics may collect information such as:
Google Analytics may use cookies or similar technologies.
Where consent is required, analytics cookies or comparable tracking technologies should only be used in accordance with the choices you make through our cookie banner.
Google may process information in Switzerland, the European Economic Area, the United States or other locations connected with the provision of its services.
Further information about how Google handles personal information is available in Google’s privacy information.
Cookies are small files stored on your device when you visit a website. Similar technologies may also be used to recognise your browser, remember preferences, assess website performance or support external content.
Our website may use the following categories of cookies.
14.1 Essential cookies
Essential cookies help the website function properly and may be needed to:
Essential cookies are used where necessary to provide the website or a service you have requested.
14.2 Analytics cookies
Analytics cookies help us understand how visitors use the website.
They may collect information about:
Where required, these cookies are used only with your consent.
14.3 External content and third-party cookies
External services embedded in the website may use cookies or similar technologies when their content is loaded.
This may apply to services such as:
The exact services and cookies used may depend on the page you visit and the website’s current technical configuration.
14.4 Managing your cookie preferences
You can make or adjust available cookie choices through the cookie banner or preference settings provided on our website.
You can also manage or delete cookies through your browser settings.
Please note that disabling essential cookies may affect some website functions.
Where consent is required, you may withdraw it at any time through the available cookie settings. Withdrawal does not affect processing that took place lawfully before your choice was changed.
Our website may include links to external websites and, where applicable, embedded content provided by third parties.
External content may include:
When embedded content loads, the relevant provider may receive technical information, such as your IP address, browser information or information about the page visited.
Where applicable, embedded content requiring consent should be activated in accordance with your cookie choices.
If you select a link to an external website or contact us through an external platform, the privacy practices of that provider apply to your use of its services.
The exact external services active on our website may change over time.
We may provide guests with a link to a digital guidebook containing practical information about Chalet Oz, the local area and their stay.
The guidebook is provided through Touch Stay.
We do not provide Touch Stay with guest names, contact details or booking information for the purpose of accessing the general guidebook link.
As with other websites, the guidebook provider may process technical information when its website is visited. Any processing carried out by the provider for its own purposes is subject to its own privacy information.
We may display guest reviews on our website to help prospective guests understand previous visitors’ experiences.
Reviews may originate from:
Depending on the source and display method, a review may include a guest’s first name, initials, profile name, country, review date or other information made public by the guest or relevant platform.
We only use review information where we have an appropriate basis to do so, including the guest’s permission where necessary or the relevant platform’s permitted review-sharing arrangements.
If a review is displayed through an external review integration, the provider of that integration may process technical information when the content is loaded.
If you have concerns about how a review identifying you appears on our website, please contact us at bookings@chalet-oz.ch.
We may share personal information with service providers and organisations when reasonably necessary to operate Chalet Oz, provide accommodation services or comply with legal obligations.
These recipients may include:
Depending on the provider, personal information may be processed in:
When personal information is transferred outside Switzerland or, where applicable, outside the European Economic Area, we take account of the safeguards required under the relevant data protection laws.
These may include:
Where a provider relies on a recognised data privacy framework, the protection applies only where that provider is appropriately certified for the relevant transfer.
Further information about applicable international transfers and safeguards can be requested by contacting us.
Where the European Union General Data Protection Regulation applies, we process personal information under one or more of the following legal grounds.
19.1 Performance of a contract
We process information where necessary to:
19.2 Consent
Where required, we rely on your consent for activities such as:
You may withdraw your consent at any time where processing is based on consent.
19.3 Legal obligations
We process information where necessary to comply with applicable requirements concerning:
19.4 Legitimate interests
Where permitted, we may process information for legitimate business interests, including:
When relying on legitimate interests, we consider the rights and reasonable expectations of the individuals concerned.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.
Retention periods depend on the type of information involved.
20.1 Booking and payment information
Booking records, invoices and payment information may be retained for the period necessary to manage the booking and comply with accounting, tax, legal or administrative obligations.
20.2 Enquiries and communications
Emails, messages and enquiry records may be retained for as long as reasonably necessary to respond to the enquiry, manage a booking, maintain appropriate business records or address a related issue.
20.3 Newsletter information
Newsletter subscription information is generally retained while you remain subscribed.
After you unsubscribe, limited information may be retained where necessary to record your unsubscribe request, prevent unwanted future emails or document compliance with applicable requirements.
20.4 Website analytics and technical logs
Website analytics information, security records and technical logs are retained in accordance with the settings and operational requirements of the relevant service providers.
20.5 Visitor card information
Information submitted for visitor cards is retained as required for the administration of the visitor card and any applicable legal or tourism requirements.
When personal information is no longer needed and there is no legal reason to keep it, we take reasonable steps to delete, anonymise or securely dispose of it.
Chalet Oz accommodation bookings must be managed by an adult.
Where children are included in a booking, we may process limited information about them where necessary to:
We do not knowingly collect children’s personal information for independent marketing purposes or invite children to subscribe to our newsletter without the involvement of a responsible adult.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
No online system can be guaranteed to be completely secure. If you believe your personal information has been misused or that a communication appearing to come from Chalet Oz is suspicious, please contact us promptly.
Depending on the law applicable to your circumstances, you may have the right to:
These rights are subject to applicable legal conditions and limitations.
For example, we may need to keep certain information where required for accounting, taxation, legal claims or other binding obligations.
To exercise your rights, please contact:
We may request reasonable information to confirm your identity before responding.
Where the General Data Protection Regulation applies, we aim to respond within one month, subject to any legally permitted extension.
If you are in Switzerland, you may also contact the Swiss Federal Data Protection and Information Commissioner.
If the General Data Protection Regulation applies to you, you may have the right to contact the relevant data protection authority in your country.
We may update this Privacy and Cookie Policy from time to time to reflect:
The latest version will be published on our website with the relevant revision date.
Where required, we will request renewed consent or provide additional notice of significant changes.
If you have any questions about this policy or the way your personal information is handled, please contact:
Karen Zimmermann and Philipp Zimmermann
Chalet Oz
Seestrasse 45
6354 Vitznau
Switzerland
Email: bookings@chalet-oz.ch