Privacy and Cookie Policy

Privacy and Cookie Policy

Privacy and Cookie Policy of www.chalet-oz.ch

Last updated: 16 December 2025

1. Summary

This Privacy and Cookie Policy explains how Chalet Oz collects, uses, stores, and protects personal data when you visit or use the website www.chalet-oz.ch.

It describes:

• what personal data we collect
• why we collect it
• how it is processed and stored
• which third parties may process data on our behalf
• your rights under applicable data protection laws

By using this website, you acknowledge that you have read and understood this policy.

1. Owner and Data Controller

Chalet Oz
Seestrasse 45
6354 Vitznau
Switzerland

Owner contact email: bookings@chalet-oz.ch

Chalet Oz is the Data Controller responsible for the processing of personal data described in this policy.

1. Types of Data Collected

This website collects the following types of personal data, either directly or through third parties:

Data provided by users:

• email address (for newsletter subscription or contact forms)

Data collected automatically:

• usage data (pages visited, time spent, device information)
• IP address
• browser and operating system details
• session statistics
• number of users
• trackers and cookies

Unless otherwise stated, providing personal data is required to enable certain services. Failure to provide required data may make it impossible to deliver those services.

Users are responsible for any third-party personal data they provide through this website.

1. Mode and Place of Processing

Methods of processing
Personal data is processed using computers and IT systems, following organisational and security procedures appropriate to the purpose of processing. We take reasonable technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of personal data.

Who processes the data
In addition to Chalet Oz, data may be processed by:

• technical service providers
• hosting providers
• analytics providers
• email and newsletter service providers
• IT and communications partners

These third parties act as Data Processors where required. An updated list can be requested at any time.

Place of processing
Data is processed in Switzerland and in other countries where service providers are located, including the United States. When data is transferred internationally, appropriate safeguards are applied in accordance with applicable law.

1. Purposes of Processing

Personal data is processed for the following purposes:

• providing and operating the website
• responding to enquiries
• managing newsletter subscriptions
• analysing website usage and performance
• displaying content from external platforms
• complying with legal obligations
• protecting rights, safety, and security
• detecting fraudulent or malicious activity

1. Detailed Information on the Processing of Personal Data

Analytics
This website uses Google Analytics 4, a service provided by Google LLC, to monitor and analyse website traffic.

Company: Google LLC
Place of processing: United States
Personal data processed:

• usage data
• number of users
• trackers

Contacting the user
Contact forms on this website allow users to contact Chalet Oz directly.

Personal data processed:

• email address

Mailing list or newsletter
Users may subscribe to our newsletter.

Personal data processed:

• email address

Displaying content from external platforms
This website uses embedded services such as Google Maps.

Company: Google LLC
Place of processing: United States
Personal data processed:

• trackers
• usage data

1. Cookie Policy

This website uses cookies and similar tracking technologies to ensure proper functionality, analyse traffic, and display external content.

Cookies may include:

• necessary cookies
• analytics cookies
• third-party cookies

Users can manage cookie preferences via the cookie banner or browser settings. Disabling cookies may affect website functionality.

1. Legal Basis for Processing (EU / GDPR)

Personal data is processed when one of the following legal bases applies:

• user consent
• performance of a contract or pre-contractual steps
• compliance with legal obligations
• legitimate interests pursued by the Owner

Users may contact Chalet Oz to clarify the legal basis for specific processing activities.

1. Retention of Data

Personal data is retained only as long as necessary for the purpose it was collected, unless a longer retention period is required by law or based on user consent.

Once retention periods expire, data is deleted and user rights relating to access, correction, or portability can no longer be exercised.

1. User Rights under GDPR (EU)

Users have the right to:

• withdraw consent at any time
• object to processing
• access their data
• correct inaccurate data
• restrict processing
• request deletion
• receive and transfer their data
• lodge a complaint with a data protection authority

Requests can be made via bookings@chalet-oz.ch and will be handled within one month.

1. Information for Users in Switzerland

For users in Switzerland, this policy complies with the Swiss Federal Act on Data Protection.

Users have the right to:

• access personal data
• object to processing
• request deletion or restriction
• request correction
• receive and transfer data

Requests can be made using the contact details above.

1. Information for Users in Brazil (LGPD)

Users in Brazil have rights under the Lei Geral de Proteção de Dados (LGPD), including:

• confirmation of processing
• access to data
• correction of inaccurate data
• deletion or anonymisation
• portability
• withdrawal of consent
• complaint to the ANPD

Requests are handled free of charge using the contact details provided.

1. Information for Users in the United States

This section applies to users residing in certain US states, including California and others listed under applicable state privacy laws.

Personal information collected includes:

• identifiers (email address)
• usage data
• internet activity information
• trackers

Users may exercise rights to:

• access
• correction
• deletion
• data portability
• opt out of targeted advertising or data sharing
• non-discrimination

Requests may be submitted via bookings@chalet-oz.ch.

1. Additional Information

Legal action
Personal data may be used for legal purposes or disclosed to authorities when required by law.

System logs and maintenance
System logs and IP addresses may be collected for security and maintenance purposes.

1. Changes to this Privacy Policy

Chalet Oz reserves the right to update this policy at any time. Changes will be published on this page with an updated revision date. Where required, renewed consent will be obtained.

1. Contact Information

For questions, requests, or concerns regarding privacy and data protection, contact:

Chalet Oz
Seestrasse 45
6354 Vitznau
Switzerland
Email: bookings@chalet-oz.ch